Cancellations & Refunds

Refunds

No cash refunds are given once payment is made. Where a refund is due, it is issued as lesson credit on your student account.

Lesson credit stays on your account and pays for future lessons. Your current credit or balance is shown on your statement link at any time.

Cancelling or rescheduling a lesson

To cancel or reschedule, contact the studio in writing by email or text at least 48 hours before your lesson time. If your lesson is on Wednesday afternoon, you must cancel by Monday afternoon.

When 48 hours' notice is given, the lesson is rescheduled to a new time, or cancelled and removed from the calendar, and no money is lost.

Short notice

Notice given the day before your lesson (24 hours) or on the day itself, for any reason, forfeits the lesson and the money paid for it. This is called cancelling with short notice.

Missed lessons

A lesson you do not attend, in person or online, within 15 minutes of its start time is a missed lesson. Missed lessons are forfeited: no make-up lesson is granted and no refund of the lesson cost is given.

A lesson cancelled with proper 48 hours' notice is not a missed lesson, and may be rescheduled or cancelled.

The make-up class

If you cancel with short notice or miss a lesson, you are offered a place in the studio's make-up class. It is an online group class run by Daniel through the year, usually 30 to 90 minutes long depending on how many students attend, and it is provided free.

The class runs at Daniel's availability. No specific day or time is promised, and being unable to attend it does not create a refund for the missed lesson. No other make-up lessons are offered for missed or short-cancelled lessons.

A student with no make-up to take who would like to attend the class as part of their education can do so for a small fee.

When the studio cancels

If Daniel is sick, injured or otherwise cannot teach, a substitute vocal coach is provided. Every substitute is trained in the methods and techniques Daniel teaches.

If no substitute can be provided, you may reschedule the lesson to another day or postpone it until your next scheduled lesson. Lessons cancelled by the studio are given as reschedules or make-ups, and are not eligible for a cash refund.

A payment that looks wrong

If you believe you have been charged twice, or for an amount that does not match your balance, email Dan@jacksonvoice.com or call (916) 587-0871 before doing anything else. Please allow 48 hours for a reply. Contacting us is faster than a dispute and lets us correct the record either way.